Development and improvement of the basic communication concepts and skills and their effective application in professional work.

Theoretical and practical knowledge about communication tools and techniques. Development and improvement of communication skills.

Development of communication theory. Models and types of communication. Identification and overcoming of the challenges and barriers in communication. Preparation for business communication. Leaving a good impression. Face to face communication. Introduction, main and final phase of the business talk. Listening and answering skills. Communication with different types of people. Conflict management. Gaining trust. Dialog with people. Presentation skills. Negotiation skills. Written communication (letter, CV, report, proposal). E-communication. Nonverbal communication: gesture and attitude, eye contact, shaking hands, facial expressions, professional image and dress code. Intercultural communication. Preparation for the job interview.

Lectures, practice, instructions for the visual help, interactive discussions, team work, case studies, role play, essay and term paper preparation.