Quality Management System is the subject studied for obtaining the basic knowledge necessary for quality management. Subject include all the activities in the processes of quality planning, quality control, quality assurance and quality improvement.

The student, as a modern manager in the future, will be introduced to the basic concepts and principles of product quality management and working processes. In the context of the today`s market needs, this knowledge is necessary for each manager in order to have successful communication (internal and external), successful resources management under his jurisdiction and it is the necessary foundation for the development of personal carrier and survival and development of organization in which they are going to work.

Place and role of quality system in the organization • Requirements of the modern market - quality of the system, process and products • Quality control • Quality assurance • Requirements of quality by the loop of quality and the way of their satisfaction • Analysis of stability and accuracy of the processes • SPC methods • Quality cost • Quality improvement and human resources • Models of integrated quality system

Lectures; auditorial, numerical/computer and laboratory exercises. Consultations; exam has numerical and theoretical part. Numerical part of the exam is eliminatory. Final estimate is based on the success in exercises, finished home-work, numerical and theoretical part of the exam.