Students become familiar with the field of telecommunication network and service management. They learn how to apply specific standards. The design of controlled network resource models. The study of the operation of telecom operators and the optimization techniques. The design of simple controllable objects management system models.

Students will learn how to manage the telecommunication network and services. They will understand the types of organization of the maintenance and control. They will understand how to apply standards of international organizations in the field of communication network and service management. They will learn the basics of management platform planning. Students will learn how to devise business processes of telecom operators and sevice providers by using the telecom process map and they will acquire skills of user profiling. Students will be able to understand the service providing process and the posibility of operation optimization.

Introduction: Changing the maintenance philosophy to suit the management concept (the philosophy of network and service maintenance, the management concept, telecommunication processes, international organizations and standards in the field of network and sevice management). Principles of management in telecommunications (TMN principles, management tools, protocols, management realization platforms, ITU-T recommendations). The application of concepts of network and service management (SDH management, ATM management, GSM and UMTS management, service management, defining the business process of telecom operators and service providers, business process planning using the telecom process map). The role of processes and sub-processes in the reorganization of telecom operators (business process re-engineering).

Lectures. Auditory practice. Tutorial work.